How to Find a Mobility Equipment Provider You Can Trust

by | Aug 20, 2021 | Tips & Guides

The well-being of you and your loved ones is important. One of the biggest challenges we can face as people is losing control over our mobility as we age. From mobility or accessibility issues to injury or balance issues, there’s a lot we don’t tend to think about when we’re limber. That’s where a mobility equipment provider is vital in giving advice and helping you find the information you need.

While deciding that you need more guidance can be easy, it can be overwhelming to find a provider you can trust. There are plenty of different options in Alberta—how do you know which one to trust? How do you know that a company has your best interests in mind and isn’t just looking to make a quick buck? We’ve come up with a list of 7 questions to find the right mobility equipment provider for you.

#1: What product(s) does the mobility equipment provider sell?

Searching for a particular type of product? Start by looking for the companies that sell that particular item in your area. While some businesses may focus entirely on a niche (such as power scooters), other businesses, such as Leading Edge Mobility, may carry a wide range of mobility products. Specialized businesses might have more expertise on a particular type of product, but a business like Leading Edge can assess your situation as a bigger picture. Decide what works for you!

Unsure of what product you might need? We’re always ready to help! Check out our website or contact us to get a conversation started.

#2: What brand(s) does the mobility equipment provider sell?

Not all brands are created equal. Some have a better reputation than most. Mobility devices, such as stair lifts, are available with a range of different features, styles, and—of course—prices. Do your research on high-quality and credible brands in the industry. Compare them to what you see on the business’s website.

#3: How does the mobility equipment provider display their products?

Does the mobility equipment provider have a local office? Do they have a showroom where you can see or test products? Mobility equipment can be a big investment and being able to test drive it or see how it works is extremely valuable.

#4: Do they provide installation services?

Mobility devices can be complicated. In most cases, it requires specialized knowledge. You should never try to install mobility equipment yourself or find a handyman to do it for you. This is because if the device is not properly installed, it can function poorly or be a hazard. A trustworthy company should provide installation for any of the products they sell. Most typically also come with a service warranty so you can keep your device working smoothly for years to come.

It’s important to know if the mobility company has the knowledge and resources to install and service their own products. That means that even if your warranty has run out, you have a trusted company to turn to!

#5: Do they service the products they sell?

Even if a product does not require installation, such as a lift chair, a good company should have in-house repair services. For example, Leading Edge Mobility has a great team of experienced technicians, ready to check out your scooters, lift chairs, and more! Whatever your scooter’s problem, our techs will be able to look over and diagnose any problems, even if the scooter didn’t originate from our showrooms.

#6: Does the mobility equipment provider have a good online reputation?

Reading the reviews from other customers can tell you a lot about a company. One of the best ways to know how you’ll be treated is to see what other people like you have said about it. Search the company’s name on Google, Facebook, Yelp, and learn more about what people are saying.

#7: Did you have a good experience on your visit?

While online reviews can be a great tool, sometimes you find the best company by your own experience and going with your gut. For example, when you visited, were staff helpful and courteous? Did they provide helpful information? Did you feel like they were friendly and respectful? You shouldn’t leave a conversation feeling like you’re being pressured to buy something you don’t want. Instead, good staff will understand and support you through your entire decision-making process.

Leading Edge Mobility Is Here to Help!

Not sure where to start or are just beginning your search? Leading Edge Mobility is here to help! Whether you’re exploring your options or looking for a mobility partner, our friendly and knowledgeable staff are here to answer any questions you might have. At Leading Edge Mobility, we know better than most how important it is to be able to move around freely. That’s why we want to be a one-stop resource for everyone, providing information, advice, quality mobility products, and tailored solutions to every mobility problem.

Wherever you are in your mobility journey, we can help! From wheelchairs to power scooters, scooter repair, and more, we have what you need to get your independence back. Visit our website to see our large selection of mobility products and request a FREE quote today!

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